Our standard packages generally include:

• Return flights from your chosen UK airport
• Accommodation as specified
• Airport transfers at your destination
• A selection of excursions (varies by package)
• Travel insurance options
• 24/7 emergency contact service
• ATOL protection for your peace of mind

Specific inclusions will be clearly detailed in your personalised quote. We're also happy to add or remove elements to suit your preferences.

Yes! We specialise in creating memorable family holidays. Our family packages typically feature:

• Accommodation with family rooms or connecting options
• Properties with child-friendly facilities (pools, play areas, kids' clubs)
• Activities suitable for different age groups
• Recommendations for family-friendly restaurants and attractions
• Thoughtful logistics to minimise stress when travelling with children

When you contact us, please let us know the ages of your children so we can tailor recommendations accordingly.

Absolutely! We love helping clients celebrate special moments. We regularly arrange:

• Honeymoons and romantic getaways
• Milestone birthdays and anniversaries
• Proposal trips
• Retirement celebrations
• Family reunions

We can add thoughtful touches like room decorations, champagne on arrival, special dining experiences, or unique activities to commemorate your occasion. Please mention your special event when requesting a quote, and we'll suggest appropriate extras to make it unforgettable.

Yes, we specialise in arranging travel for groups of all sizes. Whether you're planning:

• A friends' getaway
• Extended family holiday
• Corporate retreat
• Special interest tour
• Sporting event trip

We can handle the complexities of group bookings, including coordinating multiple departure points, arranging group activities, and securing the best group rates. For groups of 10 or more, we may be able to offer additional discounts or complimentary upgrades. Please contact us with your group requirements for a tailored proposal.

We offer several secure payment options:

• Credit and debit cards (Visa, Mastercard, American Express)
• Bank transfers
• Cheques (must clear before travel documents are issued)

For security reasons, we do not accept cash payments or cryptocurrency. All payments are processed through our secure payment gateway with encryption for your protection.

No, we understand that holidays represent a significant investment. Our standard payment schedule is:

• A deposit of 25% to secure your booking
• The remaining balance due 10 weeks before departure

For bookings made less than 10 weeks before departure, full payment is required at the time of booking. For certain special promotions or during peak booking periods, different terms may apply, which will be clearly communicated in your quote.

We can sometimes arrange flexible payment plans for higher-value bookings - please ask your travel consultant about this option if it would be helpful.

We pride ourselves on transparency in our pricing. Your quote will clearly outline everything that's included and not included. That said, there are some common additional costs to consider:

• Optional travel insurance (though we strongly recommend this)
• Visa fees where applicable
• Tourist taxes that must be paid locally at your accommodation
• Optional excursions or activities beyond those included in your package
• Personal spending money for meals not included, souvenirs, etc.
• Airport parking if required

We'll always highlight these potential additional costs in your quote so you can budget accordingly.

If you need to cancel your holiday, our cancellation policy typically applies as follows:

• More than 70 days before departure: Loss of deposit only
• 69-43 days before departure: 40% of total holiday cost
• 42-29 days before departure: 60% of total holiday cost
• 28-15 days before departure: 80% of total holiday cost
• 14 days or less before departure: 100% of total holiday cost

We strongly recommend comprehensive travel insurance that includes cancellation cover for a wide range of circumstances. This can protect you financially if you need to cancel for covered reasons.

In certain circumstances, we may be able to offer a date change instead of cancellation, subject to availability and any price differences.

Visa requirements depend on:

• Your nationality/passport
• The destination country
• Length and purpose of stay

As part of our service, we'll provide general visa information for British citizens travelling to your chosen destination. However, visa requirements can change frequently, and it remains your responsibility to ensure you have the correct documentation.

For the most up-to-date and official information, we recommend checking the Foreign, Commonwealth & Development Office (FCDO) website or the embassy/consulate of your destination country.

If you hold a non-British passport, please inform us when booking so we can advise accordingly.

While not mandatory for booking with us, we strongly recommend comprehensive travel insurance for all travellers. Good travel insurance should cover:

• Medical emergencies and repatriation
• Cancellation and curtailment
• Personal belongings and baggage
• Travel delays and missed departures
• Personal liability

We can offer suitable insurance policies as part of your booking, or you're welcome to arrange your own. If you choose your own insurance, please ensure it provides adequate coverage for your specific circumstances and activities planned during your trip.

Remember that the GHIC/EHIC (Global/European Health Insurance Card) is not a substitute for travel insurance, as it only covers basic medical care in certain countries.

We issue travel documents electronically via email approximately 2-3 weeks before your departure date, once full payment has been received. Your documents package will include:

• E-tickets for flights
• Accommodation vouchers
• Transfer confirmations
• Excursion vouchers
• Travel insurance policy (if purchased through us)
• Destination information and tips
• Emergency contact details

We recommend printing copies of all documents and carrying them with you, as well as saving electronic copies on your phone or tablet. If you prefer physical documents, please let your travel consultant know, and we can arrange for these to be posted to your address (additional charges may apply).

Yes, we're committed to making travel accessible for everyone. We can arrange:

• Wheelchair-accessible accommodation
• Ground floor rooms or properties with lift access
• Special assistance at airports and on flights
• Accessible transfers and transport
• Equipment hire at your destination (subject to availability)
• Information about accessibility at attractions and excursions

Please provide detailed information about your specific needs when making your enquiry, so we can ensure your holiday meets your requirements. The more information you can share, the better we can tailor your experience.

We recommend booking as early as possible, as accessible rooms and services can be limited at certain destinations.